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Personal Injury Intake Conversion Experts

Why Your Law Firm Should Outsource INTAKE To Our Intake Conversion Experts!

Retention Requires More Than Just a Response

We understand the importance of intake, lead conversion and just how competitive our legal marketplace has become.

We Understand Intake

It is no longer okay to simply take a message and call a potential client back. Nor is it okay to wait a few hours to call a potential client back after they submit a web lead or to require a claimant to find his/her own transportation to visit your office to retain your law firm’s services. The marketplace has changed. The marketplace has become more competitive. As a result, the marketplace is applying more pressure on the front end of your business. In order to ensure that you are maximizing your retention percentage, your law firm’s ability to handle intake and conversion needs to adapt to those changes.

Our law firm intake conversion experts are the revolutionary solution required for that adapting. We are an extension to your law firm. When a potential client calls your law firm and we answer the call, they will receive the highest quality intake experience. We have exceptionally (and attorney) trained law firm client intake and conversion representatives. We apply tested and proven best practices. And we use software that was created for one purpose – Intake. In short, we have everything you need to ensure that your qualified leads are placed in the best position for retention.

Experts in Legal Intake and Lead Conversion

We are industry leading law firm client intake conversion experts focused on one thing: Retention. What good is an answering service if you then need to turn around and spend countless days trying to get the potential client back on the phone? How many law firms do you think that claimant may have contacted in the time between when they spoke to your current answering service and you? We will not only answer the phone, but we will qualify claimants, based upon your criteria, and retain them, using your retainer.

Our Technology

We are powered by industry leading technology.  Our technology takes human error out of the equation.  When a new call comes in it is automatically assigned to your firm and your case type specific questions and retention criteria are presented.  If the claimant qualifies, we employ our best practices retention methodology to produce epic results.


We understand and appreciate the value of a lead. To ensure transparency, you have access to everything we are doing on your behalf. Specifically, we will email frequent reports to your law office, providing specific details about each lead that we handle on your behalf.

Did you know that …

  • More than 40% of qualified leads are lost by law firms who seek to become retained.
  • More than 75% of claimants contact at least two law firms before making a decision.
  • Most law firms stop following up with new leads (not yet qualified) after just 3 attempts.
  • Most law firms stop following up with qualified leads after just 5 attempts.
  • Most law firms wait until the next morning to follow up with leads generated during the nights or weekends.
  • Most law firms are not utilizing electronic signature for retention.
  • Have obtained an average conversion percentage of 80 percent for our law firm clients.
  • Handle the complete intake process for inbound marketing campaigns.
  • Seek to retain older leads that you previously quit following up with.
  • Utilize electronic signatures to acquire signed retainers … on the first call.
  • Use intake-focused software for our intake specialists.
  • Provide daily progress reports detailing the status of your campaigns.
  • Only get paid if we are successful in acquiring a signed retainer from a qualified claimant.
  • Handle mass tort, general negligence, employment, environmental and class action leads.

Custom Call Handling


Our live receptionists always execute the best call handling practices. From warm, personalized greetings to custom voicemail, we not only answer the phone, we will transfer important calls to your direct line.

Potential Client Intake


With over 8 years as the legal intake specialists, we have perfected the client intake process. With case questions of the highest quality, customized by you, our team will give you the imperative information you need to claim a case.

Detailed Reporting


An individual call summary, daily call summary and monthly report will be sent to each lawyer so every law firm is prepared at all times.

We focus on two specific intake responsibilities :

  • Inbound response, qualification, follow-up, and retention of TV and/or web marketing campaigns
  • Outbound stale and active lead follow up and retention

Simply put, we are an outsourced intake department where our legal intake specialists represent your law firm in our communication with your claimants.



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